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Reykjavik Bike Tours is a member of the Ísland / Iceland Health Tourism Association
Terms & Conditions
bicycle tours in Iceland  Fahrradtouren in Island  Cykeltour in Island  Fietstocht in Ijsland  Reiðhjólaferðir og reiðhjólaleiga

More testimonials

"Would recommend you take the Classic Reykjavik Bike Tour at the start of your trip.

I haven't ridden a bike in years so was a little worried but didn't have any problems."

– Sophie,

Trip Advisor

 

 

Reykjavik's first bike tour company.

Bookings/confirmation

Bookings for tours and bike rentals are formally accepted and confirmed by e-mail, SMS/text, or phone.

You are most welcome to join our scheduled tours last minute without prior booking - as long as the tour is operated, and as long as there is space.

Bike rental for the day – you‘re most welcome just to show up at our shop on the day without booking. We seldom run out of bikes. Our shop is closed in winter so at that time of the year it is necessary to make an appointment.

Bike rental for touring – please book those in advance. This is to ensure that you get the bike you need, and gives us a bit of time to prepare it for you.

The service is considered booked/confirmed when we receive 50% of the total fee. Full payment must be made no later than 30 days before the start of the service. If booked within 30 days of departure the full payment must be made before the pick up time to confirm the service/rental.

Methods of payment

 

Minimum number of guests
We do our scheduled tours even for one person as long as that person has paid for the service in advance.

Cancellation policy
Cancellations must be made in writing via email to our regular email address for Reykjavik Bike Tours (found in several places on this website).

Our cancellation policy is the same/similar to the standard issued by the Iceland Travel Industry Association.

No refund is given if the tour/bicycle rental or service is cancelled within 48 hours of the confirmed start. No refund is made for any unused parts of a tour/bicycle rental or service.

Scheduled city tours:
If you cancel your scheduled city tour, Reykjavik Bike Tours reserves the right to keep the confirmation fee as follows:

 

Day tours, multi-day tours and private tours:
If you cancel your day tour, multi-day tour or private tour Reykjavik Bike Tours reserves the right to keep the confirmation fee as follows:

Bicycle rental
We provide the bikes for our bicycle tours. In other words the bicycle is included in the tour price.

We check our bicycles regularly and thoroughly but if we missed something, please point it out to us before you ride away from our shop.

Regular wear and tear is of course expected. Lost bike, broken parts or lost parts such as a bicycle lock or helmet must be paid for at cost price. In general we do not charge for the labour fetching and replacing broken parts. We only charge for the lost/broken parts. This we consider our duty and part of the service we offer.

We accept a valid Visa or Mastercard credit card number as a deposit for our rental bikes. If you don't have such a card, we ask for a reasonable cash deposit for the equippment rented, or your passport. We reserve the right to charge for broken parts at cost price. We generally do not charge for the time it takes us to source for parts from different suppliers, or for the actual labour replacing the parts. This we consider part of our service.

Long term bicycle rental is confirmed when we have received 50% of the rental price.

Full payment for long term bicycle rental is due before pick up.

No refund is given if the tour/bicycle rental or service is cancelled within 48 hours of the confirmed pick up time. No refund is made for any unused parts of a tour/bicycle rental or service.

What is included with the bicycle rental
Bicycle, helmet, lock and map is included with all our rentals.

Basic multi tool and tube repair kit is included with all our long term rentals.

Cleaning fee for dirty bikes
We may charge up to one workshop hour, ISK 8500, for cleaning a dirty bike. This expecially applies to short term mountain bike rentals.

Bicycle problems in Reykjavik
In case of a flat tire or a breakdown in Reykjavik we ask our customers to bring the bike back to us and we'll give you a different bike or repair it on the spot. We may consider partial or full refund depending on what has happened. If you're stuck somewhere in Reykjavik with one of our rental bikes, you are most welcome to call us and we will see what we can do depending on our availability, your location and the problem at hand.

Lost bike, broken parts or lost parts such as a bicycle lock or helmet must be paid for at cost price. In general we do not charge for the labour fetching and replacing broken parts. We only charge for the lost/broken parts. This we consider our duty and part of the service we offer.

We can be reached by phone every day from 7 am to 11 pm.

Bicycle problems outside of Reykjavik
We do our best to keep our customers on the road. We ask our customers to report the problem to us by phone as soon as it arises to help us keep delay to the minimum.

We can be reached by phone every day from 7 am to 10 pm. Time is critical when it comes to sending a bicycle part or a bicycle by public transport.

We expect our customers who rent our bikes for trips out of town to have basic knowledge on bicycle repair, i.e. how to fix a flat tire, to tighten bolts and screws before they fall out with unforseen consequences. We supply basic tube repair kit and, multi tool repair kit upon request for free with the bicycle which is to be returned with the bicycle when the rental period is finished. We charge for lost/broken bicycle parts and tools at cost price. In case of worn tires or broken spokes as a result of regular use we will send a replacement part or have such parts replaced at a bicycle repair shop in the countryside at no cost to the customer.

We may send a part or even an entire bicycle to our customer by public transport, by bus or plane when practical. We normally pay for the shippment from Reykjavik, and ask our guests to pay for parts or bicycles sent back to Reykjavik.

We may ask our customers to visit the nearest bicycle shop along the way for assistance. Please note that some villages in Iceland may not have a bicycle repair shop and some may have limited opening times. Please keep all bicycle repair receipts and bring to us upon return to our shop in Reykjavik.

We expect our customers to order the right bike from us for the expected use, i.e. the Trek ds bike is only suitable for paved roads and not gravel roads. Our gravel roads can be very rough/rocky/sandy, especially the F-roads which are mountain wilderness roads usually closed in winter. For such use we expect our customers to use a mountain bike. Customers are welcome to ask us which bike we think is the most suitable for the route/use intended. Please note that some of our staff at the shop are seasonal workers with limited knowledge of roads outside of Reykjavik. They are for obvious reason not able to give advice on roads they do not know. Best is to ask Stefan (the owner) if you have particular questions.

Lost bike, broken parts or lost parts such as a bicycle lock or helmet must be paid for at cost price. In general we do not charge for the labour fetching and replacing broken parts. We only charge for the lost/broken parts. This we consider our duty and part of the service we offer.

We can be reached by phone every day from 7 am to 11 pm.

Weight limit for bicycles
Bicycles in general are made for the average person who weighs about 80 kg. Although one can expect our famous brand bikes such as TREK to handle 100 kg including luggage the chance of broken wheel bearings, broken axle or broken spokes increases with weight, especially when traveling over uneven / gravel / rocky surface. Our quality aluminium rear luggage racks are made to hold maximum 20 kg in total. This is something to keep in mind when packing for a long distance trip. Luggage tag along trailer may take off some of the weight of the actual bicycle. Should the weight limit be exceeded we reserve the right to charge for parts such as but not limited to: broken axle, hubs, spokes, wheels and luggage racks.

The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind.

Occationally in winter, when the weather or road conditions are too poor to bicycle, we may do our scheduled city tour "Classic Reykjavik Bike Tour" in a vehicle instead for the same price.
Please keep in mind that Iceland is and will always be Iceland, the weather changes very fast and can change frequently during the day on our northern island. As the weather changes, the conditions for biking change.

Our guides are used to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips, operated 15 May – 15 September, are very rarely adversely affected by harsh weather.

Participants on our bicycle tours must know how to bicycle, with the exception of the following tours: "Golden Circle & Bike Tour", and "Lake Challenge". On those two tours participants can stay in the support vehicle instead of biking.

In general, our scheduled tours are paced for the average person who's in good health - not hard core athletes. We can do private tours which we can modify to the needs of the group. Participants who the guide deems incapable of biking safely, or keeping up with the group, can be expected to be refused participation - in which case full charge applies.

Travel insurance
As with any and all world travel, we strongly recommend that you buy travel insurance in your home country which covers your cost should you have to cancel your travel plan on short notice, or endure physical injury. This kind of travel insurance is not expensive and frequently covers other risks.

Please note that some general/standard insurance policies may not cover for example mountain biking or trekking in remote areas.
If for any reason an incident is not covered by the participant‘s travel insurance, the responsibility remains with the participant to cover such expenses.

Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserves the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases full cancellation charges apply.

Clothing
Appropriate footwear and suitable outdoor clothing must be worn. This is especially important in winter. When it is cold the toes are especially vulnerable. We recommend that participants wear warm footwear. We've got some extra clothing, i.e. hats, gloves, coats, some rain gear, thermal overalls etc. in case you didn‘t bring the right clothes with you.

Luggage storage
Our guests are welcome to store luggage at our place. Please note that Reykjavik Bike Tours and its employees shall not be held accountable in case something goes missing. Fortunately we‘ve never had this happen but it is good to be up front about this kind of thing just in case.

Cardboard bicycle box for transporting bikes on an airplane
We may have some boxes available in the shop but if you want to make sure we have one for you, please contact us at least a few days prior to the day you need the box. We charge ISK 2000 for one box. We would also take off the pedals for free but other work we may need to do on your bike we would charge for. In 2017 the hourly rate is ISK 8500.

 

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Golden circle Bike and mini-bus tour