Bookings for tours and bike rentals are formally accepted and confirmed by e-mail, SMS, or phone.
You are most welcome to join our scheduled tours last minute without prior booking - as long as the tour is operated, and as long as there is space.
Bike rental for the day – you‘re most welcome just to show up at our shop on the day without booking. We seldom run out of bikes. Our shop is closed in winter so at that time of the year it is necessary to make an appointment.
Bike rental for touring – please book those in advance. This is to ensure that you get the bike you need, and gives us a bit of time to prepare it for you.
The service is considered booked/confirmed when we receive 25% of the total fee. Full payment must be made no later than 30 days before the start of the service. If booked within 30 days of departure the full payment must be made to confirm the service.
Methods of payment
Minimum number of guests
Some of our tours require a minimum number of participants. For example our day trip - Golden circle bicycle & van tour and our half-day Lake challenge.
We keep you posted on how the bookings progress. We may need to cancel a trip, or reschedule a trip if we don‘t reach the minimum number of participants.
Cancellations must be made in writing via email to our regular email address for Reykjavik Bike Tours (found in several places on this website).
Our cancellation policy is the same/similar to the standard issued by the Iceland Travel Industry Association.
No refund is given if the tour/bicycle rental or service is cancelled within 48 hours of the confirmed start. No refund is made for any unused parts of a tour/bicycle rental or service.
Scheduled city tours:
If you cancel your scheduled city tour, Reykjavik Bike Tours reserves the right to keep the confirmation fee as follows:
Day tours, multi-day tours and private tours:
If you cancel your day tour, multi-day tour or private tour Reykjavik Bike Tours reserves the right to keep the confirmation fee as follows:
We provide the bikes for our tours. In other words the bicycle is included in the tour price. For both tours and for rentals regular wear and tear is expected but in case of accidents or severe use broken parts must be replaced at cost price.
We need either a security deposit or a valid credit card number for all our rental bikes. Long term bicycle rental is confirmed when we have received 50% of the rental price.
Full payment for bicycle rental is due before departure.
No refund is given if the tour/bicycle rental or service is cancelled within 48 hours of the confirmed pick up time. No refund is made for any unused parts of a tour/bicycle rental or service.
The weather and conditions
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind.
Occationally in winter, when the weather or road conditions are too poor to bicycle, we may do our scheduled city tour "Classic Reykjavik Bike Tour" in a vehicle instead for the same price.
Please keep in mind that Iceland is and will always be Iceland, the weather changes very fast and can change frequently during the day on our northern island. As the weather changes, the conditions for biking change.
Our guides are used to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips, operated 15 May – 15 September, are very rarely adversely affected by harsh weather.
Participants on our bicycle tours must know how to bicycle, with the exception of the following tours: "Golden Circle & Bike Tour", and "Lake Challenge". On those two tours participants can stay in the support vehicle instead of biking. In general, our scheduled tours are paced for the average person who's in good health - not hard core athletes. Participants who the guide deems incapable of biking safely, or keeping up with the group, can be expected to be refused participation - in which case full charge applies.
As with any and all world travel, we strongly recommend that you buy travel insurance in your home country which covers your cost should you have to cancel your travel plan on short notice, or endure physical injury. This kind of travel insurance is not expensive and frequently covers other risks.
Please note that some general/standard insurance policies may not cover for example mountain biking or trekking in remote areas.
If for any reason an incident is not covered by the participant‘s travel insurance, the responsibility remains with the participant to cover such expenses.
Alcohol and drugs
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given. Our guides reserves the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases full cancellation charges apply.
Appropriate footwear and suitable outdoor clothing must be worn. This is especially important in winter. When it is cold the toes are especially vulnerable. We recommend that participants wear warm footwear. We've got some extra clothing, i.e. hats, gloves, coats, some rain gear, thermal overalls etc. in case you didn‘t bring the right clothes with you.
Our guests are welcome to store luggage at our place. Please note that Reykjavik Bike Tours and its employees shall not be held accountable in case something goes missing. Fortunately we‘ve never had this happen but it is good to be up front about this kind of thing just in case.